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DATA & TECHNOLOGYPROCESS OPTIMIZATIONNEW PRODUCT INTRODUCTIONPEOPLE & ORGANIZATIONAL ALIGNMENT
ABOUT
BOOK A CALL

Enterprise Design for

Growing Companies

We build the internal structure—people, processes, technology, and products—that growing companies need to scale with clarity and control.

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ABOUT

Rebuilding Business from the Inside Out

At Operations Defined, we specialize in enterprise design for companies ready to scale with clarity, efficiency, and strength.

Our work goes beyond quick fixes or surface-level optimization. We partner with leadership teams to re-architect the foundational elements of your business—People, Processes, Technology, and Product Delivery—so your operations can carry the weight of growth.

Whether you’re navigating team complexity, outdated systems, or stalled product delivery, we help you move from chaos to clarity with strategic structure and proven frameworks.

Leann Houston,

Owner/Founder

I’m Leann Houston, founder of Operations Defined. I help growing businesses redesign their internal structure so they can scale without breaking. With a background supporting Fortune 500 operations—like 3M, General Mills, and Newell Brands—I bring cross-functional expertise in systems, launches, and enterprise process design.

Four Pillars of Enterprise Design

Growth is only sustainable when the internal foundation is sound.

Four Pillars of Enterprise Design

Growth is only sustainable when the internal foundation is sound.

  • PEOPLE – Organizational Alignment & Team Design
  • Clarify roles, responsibilities, and reporting lines to reduce confusion and improve accountability
  • Design high-performing teams around business-critical functions
  • Strengthen leadership, communication, and decision-making through training and coaching
  • Cultivate a culture of ownership, adaptability, and continuous improvement
  • PROCESS – Operational Excellence & Workflow Optimization
  • Map and streamline core business processes to eliminate bottlenecks and inefficiencies
  • Standardize workflows for consistency, quality, and scalability
  • Align cross-functional operations to reduce duplication and improve throughput
  • Build a foundation for KPI tracking, automation, and continuous improvement
  • TECHNOLOGY – Digital Transformation
  • Modernize legacy systems and manual processes with streamlined, scalable tech solutions
  • Align technology strategy with business goals to drive operational efficiency and data-driven decision-making
  • Identify and implement the right tools—CRMs, ERPs, automation, and workflow platforms—to support sustainable growth
  • Bridge the gap between people, processes, and systems to ensure successful adoption and long-term ROI
  • PRODUCT – Service & Product Delivery Systems
  • Modernize legacy systems and manual processes with streamlined, scalable tech solutions
  • Align technology strategy with business goals to drive operational efficiency and data-driven decision-making
  • Identify and implement the right tools—CRMs, ERPs, automation, and workflow platforms—to support sustainable growth
  • Bridge the gap between people, processes, and systems to ensure successful adoption and long-term ROI

How We Work

We take a three-phased approach following a structured, high-impact path to operational clarity and scalable growth.

Enterprise Design Audit & Mapping

Get clear on what’s working, what’s not, and where to focus next.

We begin with a comprehensive business diagnostic across People, Process, Technology, and Product/Service Delivery. You’ll walk away with a custom roadmap, operational scorecard, and prioritized action plan tailored to your business.

Investment: $1500-$2500


→ Perfect for founders who need clarity before hiring, scaling, or restructuring.

Implementation

Sprint (30-60 Days)

Eliminate bottlenecks and install new systems that scale.

Based on your audit results, we’ll focus on 1–2 high-impact areas — like SOP development, tech stack cleanup, or delivery system redesign. This is where strategy turns into tangible transformation.

Investment: $4,000–$7,500

→ Ideal for teams ready to systematize and scale — without hiring a full-time ops lead.

Monthly/Advisory Retainer Support

Ongoing operational strategy to help your business run smoothly — without you in the weeds.

You’ll have direct access to strategic support, implementation oversight, and monthly planning to keep your business optimized and your team aligned.

Investment: $2,000–$5,000


→ Best for CEOs who want a trusted partner to guide growth while they stay focused on vision.

Ready to grow with us?

Click the link below to book an introductory call.

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