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DATA & TECHNOLOGYPROCESS OPTIMIZATIONNEW PRODUCT INTRODUCTIONPEOPLE & ORGANIZATIONAL ALIGNMENT
ABOUT
BOOK A CALL

ABOUT

Rebuilding Business from the Inside Out

At Operations Defined, we specialize in enterprise design for companies ready to scale with clarity, efficiency, and strength.

Our work goes beyond quick fixes or surface-level optimization. We partner with leadership teams to re-architect the foundational elements of your business—People, Processes, Technology, and Product Delivery—so your operations can carry the weight of growth.

Whether you’re navigating team complexity, outdated systems, or stalled product delivery, we help you move from chaos to clarity with strategic structure and proven frameworks.

Leann Houston,

Owner/Founder

I’m Leann Houston, founder of Operations Defined. I help growing businesses redesign their internal structure so they can scale without breaking. With a background supporting Fortune 500 operations—like 3M, General Mills, and Newell Brands—I bring cross-functional expertise in systems, launches, and enterprise process design.

What we do

We help you answer questions like:

  • “Who should be doing what—and why isn’t it working?”
  • “Why does everything break when we grow?”
  • “Where are we leaking time, energy, and profit?”
  • “How do we scale without burning out our team or compromising quality?”

Our work is tailored, strategic, and deeply collaborative—designed to equip you with systems that make business feel sustainable again.

Why it matters

In fast-moving industries like manufacturing, industrial services, and growth-stage tech, internal misalignment can cost millions—whether it's miscommunication, missed deadlines, or underutilized tools.

We don’t just advise. We design structure that moves with your business, giving your team the clarity and tools they need to perform at their highest level.

Our Core Pillars of Enterprise Design

People

Align your org chart, roles, and responsibilities for high-performance teamwork.

Processes
Streamline workflows to eliminate bottlenecks and increase consistency.

Technology

Modernize tools and systems to support growth through digital transformation.

Product

Optimize the backend of your service and delivery operations for scale and quality.

Who we Serve

We partner with:

  • Industrial and manufacturing companies
  • Growth-stage tech and service businesses
  • Business owners and operations leaders seeking sustainable systems

If your business has outgrown its current structure—or you're preparing for the next level of growth—we can help you get there with clarity and confidence.